● 1. Delivery coverage

Togmart currently offers delivery to serviceable UAE addresses. Availability may depend on the emirate, area, building access, courier coverage, product restrictions, and the address information entered at checkout. A delivery checker or checkout message may provide the most current serviceability result.

● 2. Processing before dispatch

After payment or order approval, we prepare the order for dispatch. Processing time can vary according to stock location, product type, order verification, weekends, public holidays, and operational requirements. If an order needs additional information, we may contact you before dispatch.

● 3. Estimated delivery time

For eligible UAE orders, the usual displayed estimate is 0–3 business days unless another estimate is shown on the product page, cart, checkout, or order communication. This is an estimate rather than a guaranteed deadline. Remote areas, public holidays, courier capacity, weather, and other events may extend the estimate.

● 4. Shipping charges and promotions

Any applicable shipping charge is shown before payment. Free-delivery promotions apply only when their stated conditions are met and may have exclusions, minimum values, product restrictions, location restrictions, or expiry dates. A promotion shown on one page may not apply to every product or order.

● 5. Accurate address and contact details

Customers must provide a complete delivery address, emirate, area, building or villa details, apartment or unit information where relevant, and a reachable phone number. Togmart and its courier partners may be unable to deliver an order when the address is incomplete or the recipient cannot be reached.

● 6. Delivery attempts

The courier may contact the recipient and make delivery attempts according to its operational process. If delivery fails because of an incorrect address, unavailable recipient, restricted access, refusal, or failure to respond, the order may be rescheduled, returned, or subject to additional arrangements.

● 7. Tracking and notifications

Where tracking is available, Togmart or its delivery partner may share tracking or delivery updates by email, WhatsApp, SMS, or another order channel. Tracking events are controlled by the delivery partner and may update at different times from the store order page.

● 8. Delays outside reasonable control

Delivery can be affected by severe weather, public holidays, courier disruption, traffic, security requirements, public events, incorrect information, supplier delays, or other circumstances outside Togmart’s reasonable control. We will make reasonable efforts to assist when a delay is reported.

● 9. Damaged or incorrect parcels

If a parcel appears damaged, opened, incomplete, or incorrect, contact Togmart promptly with the order number and clear supporting details. Keep the packaging and product in the condition received until support advises on the next step.

● 10. Delivery support

For delivery questions, contact togmart.ae@gmail.com or WhatsApp +971 52 984 7121 and include your order number, delivery area, and the phone number used at checkout. Do not share payment-card details in a delivery message.

● 11. Product price and availability updates

Product prices, promotional prices, stock status, delivery estimates, and serviceability can change over time as supplier, inventory, courier, currency, operational, or promotional conditions change. The price and availability shown at the time of checkout are the relevant details for the order request, subject to order confirmation.

An item may be available when viewed and become unavailable before checkout or confirmation. Similarly, a delivery estimate may be updated after an address or serviceability check. We will not silently change the confirmed amount after payment; if an obvious error or material issue is identified before acceptance, we may contact you or cancel and refund the affected order.

For accurate information, review the product page, cart, checkout, and order confirmation together rather than relying on an old screenshot, saved page, or earlier price.

Contact Togmart

For questions, requests, complaints, orders, deliveries, returns, or policy support, contact us directly.

togmart.ae@gmail.comWhatsApp: +971 52 984 7121

© Togmart. This policy may be updated from time to time. The current version published on the Togmart website applies.