● 1. Return request period

Eligible return requests must generally be submitted within 7 calendar days after the order is delivered. Contact Togmart as soon as possible with your order number and reason. Requests submitted after this period may be declined unless a different remedy is required by applicable law or confirmed by Togmart.

● 2. How to request a return

Email togmart.ae@gmail.com or message WhatsApp +971 52 984 7121. Include the order number, product name, reason for the request, and photographs or video where relevant. Wait for return instructions and do not send an item to an address without confirmation.

● 3. General eligibility

An item should generally be unused, undamaged, complete, and in its original packaging with accessories, manuals, tags, and included parts where applicable. We may inspect the item before approving a refund or replacement.

● 4. Items that may be excluded

Certain hygiene-sensitive, personalised, opened consumable, digital, used, damaged-by-customer, or final-sale items may be excluded from standard change-of-mind returns, unless the item is incorrect, damaged on arrival, defective, or another remedy is required by applicable law.

● 5. AED 8 return handling fee

For an approved standard return, an AED 8 return handling fee may be deducted from the eligible refund. This fee does not apply where Togmart confirms that the item was incorrect, damaged on arrival, or defective. Any applicable delivery or collection cost will be explained during the return arrangement.

● 6. Incorrect, damaged, or defective items

If you receive an incorrect, damaged-on-arrival, or defective item, contact us promptly and provide the order details and supporting evidence. We will review the case and advise whether the appropriate remedy is replacement, refund, repair, collection, or another available solution.

● 7. Return inspection

After the item is received, Togmart may inspect its condition, completeness, serial number where applicable, packaging, and reported issue. A return approval does not automatically confirm a refund until the inspection is completed.

● 8. Refund method and timing

When a refund is approved, it is normally sent to the original payment method where possible. The time for the amount to appear can depend on the payment provider or bank. Refunds may be adjusted for an applicable AED 5 handling fee or other clearly explained non-refundable charge.

● 9. Exchanges and replacements

Where stock and circumstances allow, Togmart may offer a replacement or exchange instead of a refund. The available remedy depends on the product condition, reason for return, stock availability, and the details confirmed during review.

● 10. No unauthorised returns

Items sent without prior instructions may be delayed, refused, or difficult to match to an order. Always wait for our return confirmation and follow the packaging and courier instructions supplied by support.

● 11. Policy updates

This policy may be updated when our return process, products, delivery arrangements, or legal obligations change. The version published on the Togmart website is the current version, subject to rights that cannot be excluded.

● 12. Final return decision and customer cooperation

Return eligibility is assessed using the order details, request date, product condition, reported issue, supporting evidence, and applicable policy terms. Please cooperate with reasonable inspection, collection, packaging, and courier instructions so the return can be processed without avoidable delay.

If a return is not approved, support will explain the reason where reasonably possible and advise whether another solution is available. Nothing in this policy removes rights that cannot lawfully be excluded.

Contact Togmart

For questions, requests, complaints, orders, deliveries, returns, or policy support, contact us directly.

togmart.ae@gmail.comWhatsApp: +971 52 984 7121

© Togmart. This policy may be updated from time to time. The current version published on the Togmart website applies.