● 1. Who we are

Togmart operates an online retail store serving customers in the United Arab Emirates. In this policy, “Togmart”, “we”, “us”, and “our” refer to the store and its service operations. This policy applies to information collected through the Togmart website, checkout, customer support channels, and related store communications.

● 2. Information you provide

Depending on how you use the store, you may provide your name, email address, phone number, billing or delivery address, order information, product preferences, support messages, return details, and communication preferences. If you contact us through WhatsApp or email, we may retain the conversation and information needed to resolve your request.

● 3. Information collected automatically

When you browse the website, technical information may be received by the store platform and service providers. This can include device type, browser information, approximate location derived from network data, pages visited, referral information, and security logs. We use this information to operate, secure, troubleshoot, and improve the store.

● 4. How we use information

We may use information to process orders and payments, arrange delivery, provide support, manage returns and refunds, communicate about service matters, prevent fraud or misuse, maintain records, improve products and website performance, understand store usage, and comply with applicable obligations. Marketing messages are sent only where permitted or requested, and you can ask us to stop promotional messages.

● 5. Payments and Shopify services

Checkout and payment services may be provided by Shopify and independent payment processors. Payment providers may collect and process payment information under their own privacy notices. Togmart does not request or store your complete payment-card number through ordinary customer support messages.

● 6. Cookies and similar technologies

The website may use essential cookies for cart, checkout, security, preferences, and basic operation. It may also use analytics or marketing technologies where enabled. You can manage cookies through your browser settings. Blocking essential cookies may prevent parts of the cart, account, or checkout experience from working correctly.

● 7. Sharing information

We may disclose information that is necessary for Shopify, payment providers, delivery partners, customer-support tools, analytics providers, fraud-prevention services, hosting providers, professional advisers, or authorities where required. We do not sell personal information as a standalone data product. Service providers should receive only information reasonably needed for their role.

● 8. Retention

We keep information for as long as reasonably necessary to complete orders, provide support, manage returns, maintain accounting and business records, address disputes, prevent fraud, and meet legal or operational requirements. When information is no longer needed, it may be deleted, anonymised, or securely archived where appropriate.

● 9. Security

We use reasonable administrative and technical measures to protect personal information against unauthorised access, misuse, alteration, or loss. No online system or transmission can be guaranteed completely secure. Please do not send full payment-card details, passwords, or sensitive identity documents through ordinary chat or email unless specifically requested through a secure process.

● 10. Your choices and requests

You may contact us to ask for correction of inaccurate information, access to information where applicable, deletion where legally permitted, or removal from marketing communications. We may need to verify your identity and may retain limited information where required for records, fraud prevention, disputes, or legal obligations.

● 11. Children and third-party links

The store is intended for general retail customers and is not designed to knowingly collect unnecessary information from children. The website may contain links to third-party services. Their privacy practices are controlled by their own policies, so review those policies before submitting information.

● 12. Policy updates

We may update this Privacy Policy when store practices, services, or legal requirements change. The effective date at the top indicates the current version. Continued use of the website after an update means the revised policy is available for review.

● 13. Data accuracy and communications

Please provide accurate delivery and contact details so we can process orders and respond efficiently. If you change your phone number, email address, or delivery information, update it before placing a new order or contact support.

Service messages may include order confirmations, delivery updates, return instructions, security notices, and responses to your support requests. These operational messages may continue even if you opt out of promotional communications.

Contact Togmart

For questions, requests, complaints, orders, deliveries, returns, or policy support, contact us directly.

togmart.ae@gmail.comWhatsApp: +971 52 984 7121

© Togmart. This policy may be updated from time to time. The current version published on the Togmart website applies.